About // APAC Committee Members

APAC Regional Committee

Dirk Walter
Ping Chen - Microsoft (Shanghai, China)
Support team manager of Windows Platform Server in Asia Pacific & Greater China Customer Service and Support (APGC CSS) in Microsoft Corporation and in Microsoft Technical Support Service for 14 years and in management capacity for 9 years.
Rainer Zielonka
Andrew McPherson - Citrix (Hong Kong)
Senior Manager, APAC Technical Support at Citrix Systems. Andrew has spent the last 15 years in a variety of IT roles, including Technical Support, Consulting, Sales and Pre-Sales.

Andrew is currently based in Hong Kong where he oversees the provision of technical support services to Citrix partners and customers, both within APAC and around the globe.

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Steffen Tschimmel
David Coucke - HP (Sydney, Australia)
HP APJ Storage Competence Manager with 14 years experience in HP, Compaq and Digital with over 17 year’s industry experience and 10 years management experience.

TSANet provides a framework which offers excellent opportunities to get in contact with other companies and to solve issues in the interest of the mutual customer.

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Steffen Tschimmel
Greg Drumheller - DataCore (Tokyo, Japan)
Greg is a technical support engineer with extensive experience and support skills and works for the storage virtualization company DataCore Software, the leading provider of storage virtualization and management software.
Steffen Tschimmel
Mark Evans - Symantec (Sydney, Australia)
As Director of Enterprise Support Services for Symantec Asia Pacific, he is responsible for the 150+ strong Sydney based team which delivers technical support services to Symantec’s global enterprise customer base.

Mark has more than 20 years experience in the fields of support and services and has managed and developed support systems in the Pacific region, facilitating Symantec’s ‘follow the sun’ model which provides Symantec’s customers with 24x7x365 support.

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Steffen Tschimmel
Adam Ng - Dell (Penang, Malaysia)
Advance Software Support, Enterprise Task Force and Partner Manager with Dell.

Over fifteen years of working experience in IT with expertise in Unix, database, network system, and Microsoft technologies such as IIS, Proxy Server, Cluster, Exchange Server and team/project management and extensive experience in database like Sybase, Informix, MS SQL and Oracle. Specialist in data center management, project handling, processes implementation, and customer services.

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Steffen Tschimmel
Mike Strugnell - CA (Sydney, Australia)
Mike Strugnell is a Senior Director at CA, with responsibility for leading one of CA’s twelve global support centres based in Sydney, servicing local, regional and global customers.

With greater than 20 years in the software industry, Mike has held various positions including technical sales, support marketing and support management. Prior to leading the Asia Pacific Support centre, Mike was an advisor to the CA Support organisation with a focus on large scale enterprise solution deployments where he engaged with customers and the business to identify ways to improve the overall support response.

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Steffen Tschimmel
Steven H Lockrey - Hitachi Data Systems (Sydney, Australia)
Director Global Support Center (GSC) in APAC for Hitachi Data Systems (HDS).

HDS run three main support centres based in USA, UK and Australia. GSC operates as a virtual team to provide 7/24 hr technical support directly to customers, field Service organisation and HDS authorised service providers.

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