As an 18 year employee of EMC, Jill has helped transition EMC's collaborative support program to ensure EMC is prepared to meet customers demands for seamless support in multi-vendor environments.

Jill has served as the EMC Business Manager supporting TSANet for the 10 years and was instrumental in helping to develop some of the early TSANet communities: Mission Critical, SNIA.

Denise is also responsible for assuring the health and value of the partner network through the adoption of automated tools and services including the enablement of partners through proactive services, improving the partner and customer experience through partner enablement support training courses, project management of all Inbound OEM Agreements, M & A partner activities, proactive support collaboration initiatives, and the overall company support strategy of driving multi-vendor collaborative through key strategic programs like TSANet.

Denise has over 30 years of extensive high tech software and hardware industry experience. For the past 20 years, she has held various roles at Oracle/PeopleSoft/JD Edwards where she successfully built, launched, and maintained strategic global support partner programs. She was required to integrate these programs through two large acquisitions both at Oracle and Peoplesoft Denise held roles as the Director of the Worldwide Partner Support Program at Peoplesoft where her responsibilities included increased partner support revenue opportunities, creation of partner pricing and margin sharing, partner KPIs and metrics, overall partner marketing/communication responsibilities, and the creation of end-to-end partner system functionality in the support delivery systems including driving repeatable, scalable global standard business process creating industry best practices.

Denise managed and directed the JD Edwards Worldwide Pricing Team and Pricing Advisory Help Desk for 9 years working directly with the Executives to launch industry leading pricing models working in the Marketing, Sales Ops, Finance, and License Sales. Denise also worked in the Legal Organizations, both at JD Edwards and Honeywell Bull Information Systems as an International/Large Account Contract Specialist negotiating multi-million dollar software and hardware deals.

Denise has been involved with TSANet since being acquired by Oracle in 2004. Her team is responsible for managing all collaborative interoperability issues within Oracle’s Multi-Vendor Support Program. Denise has been actively involved in evangelizing the TSANet benefits and validating the ROI when vendors use this global vendor neutral infrastructure for collaboration. She is excited to see how TSANet will take collaboration and seamless support to the next level of industry best practices.

She has directly controlled all aspects of the global support delivery model, policies, procedures and infrastructure. She provides strategic leadership by representing the 'voice of the customer' to management across all functional areas within Ingres. As well, built out and utilizes core industry benchmarks to measure and continually improve the effectiveness and efficiency of the global operations. In addition, she is responsible for the security vulnerability management within Ingres Corporation ensuring industry best practices are utilized in addressing, and delivering, to market. Pamela has been at Ingres Corporation, Inc. since it was incorporated in November of 2005 when it was divested as a new entity from CA (formerly known as Computer Associates, Inc.). Prior to the divestiture of Ingres Corporation Pamela held several leadership roles within CA heading various areas within technical support and was instrumental in driving on CA's supporting operations. Prior to CA Pamela was the Vice President of Technical Support for the enterprise and database management software at Platinum Technology, Inc. During all of these roles she has been heavily involved in the operational management, build out, and development of multiple global 24X7 support call centers.

Pamela has 25 years of extensive industry experience as an IT professional focused heavily around database, application, and enterprise technology across all platforms and multi-vendor solutions. Prior to holding higher level management roles in support she gained solid industry experience in consulting, education, and software development.

Her roles have provided her with extensive experience in aligning technical support teams with business strategies, operational processes, and global strategies. Many of her responsibilities have included; P&L management, project management, business process improvement, analytical reporting, operational efficiency, high-level projects, quality of service, and customer satisfaction.

Pamela holds both a bachelor's degree in Computer Information Systems from DeVry Institute of Technology and a masters in business administration from Dominican University.

For the last 3 years Robert has held the position of WW Services Readiness manager for the enterprise customer segment. His primary responsibility is to work with marketing, research, legal and support business units to coordinate the design, development and launch of new worldwide support offerings for the enterprise space. Concurrent with this most recent assignment Robert assumed the role of TSANet Business manager, directly overseeing Microsoft’s global participation in TSANet. During this time he has partnered with several of Microsoft’s OEM partner programs to integrate TSANet into these programs. This has fostered a positive synergy between Microsoft, TSANet and its partners and has led to a significant growth in TSANet membership. Robert is passionate about the value of TSANet and believes strongly that collaborative initiatives between TSANet members are critical to maximizing the value of and customer satisfaction with their support experience.