As an 18 year employee of EMC, Jill has helped transition EMC's collaborative support program to ensure EMC is prepared to meet customers demands for seamless support in multi-vendor environments.

Jill has served as the EMC Business Manager supporting TSANet for the 10 years and was instrumental in helping to develop some of the early TSANet communities: Mission Critical, SNIA.

He continued for the next eight years as one of the primary managers assigned to Oracle’s web support service, Oracle/MetaLink.

In this role, Dave was a global manager for planning electronic service activities, and managing production challenges associated with MetaLink: "As functionality is designed to accommodate the demands of the majority user base its success is critically dependent on solid business practices. As a MetaLink project manager, it was critical that I have an extensive understanding of all facets of Oracle support in order to ensure the success of the web support experience. This also required partnering with all support entities and management teams worldwide." Dave spent an extensive amount of time working with enterprise managers worldwide to ensure that systems and processes in place would efficiently meet their needs. "In brief, the successes of my daily tasks were dependent on collaborative relationships and information exchanges with international teams."

Dave moved into his current position as the MVSP manager approximately one and one-half years ago and has been active on the TSANet board of trustees during that time. "Serving on the TSANet board has been extremely rewarding for me as it offers an almost limitless level of creative, positive possibilities."

Prior to Oracle, Dave served over ten years in systems management and other support capacities. "Customer support will always be my primary focus and maximizing the customer satisfaction experience remains my passion."

She has directly controlled all aspects of the global support delivery model, policies, procedures and infrastructure. She provides strategic leadership by representing the 'voice of the customer' to management across all functional areas within Ingres. As well, built out and utilizes core industry benchmarks to measure and continually improve the effectiveness and efficiency of the global operations. In addition, she is responsible for the security vulnerability management within Ingres Corporation ensuring industry best practices are utilized in addressing, and delivering, to market. Pamela has been at Ingres Corporation, Inc. since it was incorporated in November of 2005 when it was divested as a new entity from CA (formerly known as Computer Associates, Inc.). Prior to the divestiture of Ingres Corporation Pamela held several leadership roles within CA heading various areas within technical support and was instrumental in driving on CA's supporting operations. Prior to CA Pamela was the Vice President of Technical Support for the enterprise and database management software at Platinum Technology, Inc. During all of these roles she has been heavily involved in the operational management, build out, and development of multiple global 24X7 support call centers.

Pamela has 25 years of extensive industry experience as an IT professional focused heavily around database, application, and enterprise technology across all platforms and multi-vendor solutions. Prior to holding higher level management roles in support she gained solid industry experience in consulting, education, and software development.

Her roles have provided her with extensive experience in aligning technical support teams with business strategies, operational processes, and global strategies. Many of her responsibilities have included; P&L management, project management, business process improvement, analytical reporting, operational efficiency, high-level projects, quality of service, and customer satisfaction.

Pamela holds both a bachelor's degree in Computer Information Systems from DeVry Institute of Technology and a masters in business administration from Dominican University.

For the last 3 years Robert has held the position of WW Services Readiness manager for the enterprise customer segment. His primary responsibility is to work with marketing, research, legal and support business units to coordinate the design, development and launch of new worldwide support offerings for the enterprise space. Concurrent with this most recent assignment Robert assumed the role of TSANet Business manager, directly overseeing Microsoft’s global participation in TSANet. During this time he has partnered with several of Microsoft’s OEM partner programs to integrate TSANet into these programs. This has fostered a positive synergy between Microsoft, TSANet and its partners and has led to a significant growth in TSANet membership. Robert is passionate about the value of TSANet and believes strongly that collaborative initiatives between TSANet members are critical to maximizing the value of and customer satisfaction with their support experience.