TSANet hosted a workshop from April 26-27, 2017 at the Fujitsu facility in Munich, Germany. This was the fifth workshop TSANet held in Europe around relevant topics of “Sharing experiences with the implementation of Solution Support”. This interactive seminar, facilitated by Rainer Zielonka (TSANet), discussed with members of the EMEA Technical Support Focus Group and support leaders from major European technology companies the need for excellent customer journey, appropriate communication, convenience and customer outcomes. The participants shared key strategies, the use of new technologies as IoT, AI, AR, ML which are playing a key role in improving supplier`s agility and responsiveness and the requirement of a comprehensive approach on solution level to solve issues of higher complexity.
Custom Groups are an ideal solution to power greater collaboration between a select group of TSANet member companies or between you and your technology or channel partners. TSANet is now offering members the opportunity to showcase their Custom Groups. The next member to be showcased in the Custom Group Spotlight is Dell EMC.