ATTACHMENT "A"

This document is an attachment to the International Code of Conduct (Product Member). The document includes required information for participating in the standard (quid-pro-quo) relationship. See Defined Personnel document for additional information.

ATTACHMENT "A"

This attachment lists specific details agreed upon between the following parities:

Bus. Contact ____________________

Phone___________________________

Fax_____________________________

e-mail __________________________

Address_________________________

________________________________

Mktg. Contact ___________________

Phone___________________________

ESCALATION INFORMATION.

The Company contacts listed below shall escalate Company customer problems to the most appropriate Member(s). After the resolution to a customer problem is defined, the recipient of the original call shall communicate the results to the customer.

Site Name ___________________________________________________________________

Address/Division ________________________________________________________

Auth. Caller _____________________________e-mail______________________

Phone Number _____________________ Fax Number ___________________________

Auth. Caller ____________________________e-mail_______________________

Phone Number _____________________ Fax Number ___________________________

Auth. Caller ____________________________e-mail________________________

Phone Number _____________________Fax Number ___________________________

Pgm. Mgr. _____________________________e-mail_________________________

Phone Number ______________________Fax Number __________________________

(Duplicate this attachment for additional Sites)

Support Center Data

This information will be used by Member(s) to escalate incidents to Company site.

Phone Number _______________________________________________________

Principal Period of Service ____ AM to ____ PM ____ Time Zone or GMT

Company Products:

_______________________________________________________________________

Inbound Terms & Conditions (i.e.; Procedures, Incidents and cost to Member(s), and any other pertinent information. Confidential - Not for Public Use)

_______________________________________________________________________

______________________________________________________________________

_______________________________________________________________________

* All information is subject to change at the discretion of Company

International Terms and Conditions

Each Member may list a separate set of terms and conditions for receiving international calls. Please list phone numbers for international calls if different than currently listed in the contact database. Please indicate below any special terms and conditions that you would like listed in the TSANet database. You may not specify additional outbound callers or program managers for international calls.

Phone Number for International calls. _______________________________

International Terms and Conditions.

_______________________________________________________________________

____________________________________________________________________________