Can anyone become a member?
Any company can join TSANet; however, a company must qualify
to join at least one relationship to become a member. Qualifiers
are collaborative support elements that members have pre-defined
in a particular relationship.
Why should I consider joining
TSANet?
TSANet membership allows you to use an industry standard
solution for your cooperative support agreements. Current
members have experienced significant savings in both time
and money using the TSANet infrastructure.
How does TSANet work?
TSANet provides an infrastructure where members agree to
collaborate when a multivendor problem develops. TSANet
is not a third-party service provider. When a problem is
identified, members have access to a database where other
members have posted a process for the members of that relationship
to follow to allow the collaboration. There are several
relationships available to members, each of which is unique
to meet the needs of a particular industry.
Will I experience an increase
in my call volume or a decrease in service revenue by joining?
No. With the exception of very few specialized relationships,
the mutual customer is at the heart of every TSANet call
placed between members. How the mutual customer is defined
is up to each individual member. By joining TSANet, you
are simply receiving a call from one of your customers via
another member that your customer happened to call first.
You will not be required to accept a call from a member
that does not involve one of your customers.
Are there other benefits?
As the largest multi-vendor alliance in the world, TSANet
is a business and technical forum for cooperative support.
While this communication is continuous, it is also highlighted
at annual members meetings and technical training sessions.
What are TSANet “relationships”
and why are they necessary?
TSANet members have defined several relationships that meet
overall customer demand for cooperative support relationships.
Examples include a general “best effort” relationship
where requirements to join are at a lower level than relationships
that require 24/7/365 support and its associated, required
response times and escalation. You should contact TSANet
to understand your options and which relationships meet
your company’s individual needs.
Why does TSANet have a separate
European organization?
Like many global companies, a presence in specific global
regions is a better option from a business perspective and
for supporting regional customer needs. TSANet, Inc. and
TSANet Europe, Ltd. work as one organization from a global
perspective but also provide their regional members with
services that meet specific cultural and legal needs.
Do I have to join TSANet globally to provide follow-the-sun
support?
No, you do not. However, a company that joins in one region
only must pass all calls through their corporate office
in that region.
Who decides the future direction of TSANet?
The membership directs the organization by participation
in committees and on the Boards of Directors. Annual members
meetings in each region fine tune the annual plans.
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