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The group was asked to list and score / prioritise the services
and features to work on in 2005, here are the results;
Score – 8
Form a ‘Quid pro Quo’ training community where
members can offer each other access to their support training
programs
Score – 7
Maximise the referrals for prospective new members. As part
of the Place a Call ‘workflow’ missing members
should be flagged, plus other follow-up actions
Score – 5
Best practice forums – TSANet should put more resources
into offering its members not just technical information
(via training) but also more general aspects of the profession
such as troubleshooting and effective ‘triage’
techniques to reduce downtime.
Score – 4
Additional support services – purchasing options.
Members appreciate that some aspects of support are beyond
the normal TSANet mission & services, however TSANet
should allow members to show the paths whereby these extra
services can be obtained and paid for.
Score – 3
Enhance the web site user interface to include a user guide
/ feedback opportunity for new users as an option
Score – 2
Development support community – not just technical
support, also for users of developer tools etc.
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