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How Members use TSANet...

Members use TSANet to achieve excellence in multi-vendor support. Actual member examples of this include the following:

Programs:

"Dell is leveraging TSANet to provide mission-critical customers an
enhanced, multi-vendor response. The new, Dell|TSANet Mission Critical
Private Community features ten-minute response times to Priority One
incidents, as well as other enhanced response and coverage features."
H.L. Fahnestock - Dell, Inc. - Partner Escalation Manager
 
Technical:
"At Symantec we have woven TSANet into our standard global support processes
even incorporating it as a part of standard tools training delivered to
every support engineer. The result has been rapid response to customer
problems where another vendor is involved. The TSANet-trained engineers are
all level two, or above, and we have an internal web site to disperse TSANet
information. We have an internal newsletter to keep all team members
informed and updated on TSANet to help ensure that Symantec is getting the
maximum benefit from our TSANet membership."
Jeff Zimmerman - Symantec Software Corporation - Vice President - Technical Support Operations - Americas
 
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