How Members use TSANet

How Members use TSANet... Members use TSANet to achieve excellence in multi-vendor support. Actual member examples of this include the following: Programs:
	"Dell is leveraging TSANet to provide mission-critical customers an enhanced, multi-vendor response. The new, Dell\|TSANet Mission Critical Private Community features ten-minute response times to Priority One incidents, as well as other enhanced response and coverage features."
H.L. Fahnestock - Dell, Inc. - Partner Escalation Manager

Technical:
	"At Symantec we have woven TSANet into our standard global support processes even incorporating it as a part of standard tools training delivered to every support engineer. The result has been rapid response to customer problems where another vendor is involved. The TSANet-trained engineers are all level two, or above, and we have an internal web site to disperse TSANet information. We have an internal newsletter to keep all team members informed and updated on TSANet to help ensure that Symantec is getting the maximum benefit from our TSANet membership."
Jeff Zimmerman - Symantec Software Corporation - Vice President - Technical Support Operations - Americas