New to TSANet?
How-To Videos for topics that you can do on the Member Web
Members must Contact TSANet to do the following
Add a New Department or Contact Document
Create a New relationship
Create a New Custom Group or modify an existing group or Microsite
Create a Contact document for a relationship(s)
Remove a Business Manager or Program Manager
Make changes to the new user self registration process
Setup Routing Wizard for Contact Documents
Setup Partner View for Custom Groups
Frequently asked Questions
What Browsers are supported for the Member Web?
For Desktop we support IE 9 and later as well as the latest versions of Firefox, Chrome and Safari. Mobile browsers from Microsoft, Apple and Google are also supported
Can I have a contact document apply to a single company?
Yes, This feature is called a selective contact document. In order to enable this please Contact Us
Do I need to have all of my users register for an account?
No, Your team can use the Group Login. For more information on the Group Login feature watch this video
What are Key Codes and when are they used?
If members requires a company specific code (Company ID) to access support this feature can be used to manage that process
How can I find out who from my team has logged into the Member Web?
Under the report tab you can view who has used the site from the group login or user logins. Admins can also download these reports to excel. Note that Case Exchange provides the most detailed information for reporting usage and other statistics.