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Multi Vendor Support Community

Your technology is connected. Are you?

Sometimes customers call with problems your technical support staff can’t solve alone. TSANet enables members to collaborate and solve problems for customers they share.

 

 

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Published byBrittanyin News & Eventson Fri, 01/05/2018 - 08:22

The first face-to-face meeting of the newly established TSANet India Focus group took place on December 8, 2017 at the NetApp facility Bangalore, India.

Published byBrittanyin Webinaron Fri, 12/15/2017 - 12:39

The TSANet Annual Member meeting was held to give members an update on member business and an opportunity to gain strategic insight on the organization's direction and vision.

Published byBrittanyin News & Eventson Tue, 12/05/2017 - 07:52

TSANet hosted a workshop from November 21-22, 2017 at the NetApp facility in Amsterdam-Schiphol, Netherlands. This was the sixth workshop TSANet held in Europe around relevant topics around technical support. During this workshop facilitated by Rainer Zielonka (TSANet) members of the EMEA Focus group shared their vision of the future of tech support. With the advent of real-time communications and new technologies such as social media, wearables, IoT, augmented reality, and artificial intelligence there are countless opportunities for businesses to transform customer service to meet increased Customer Expectations, the strive for operational efficiency and ongoing business changes.

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