TSANetYour Technology is Connected. Are you?

TSANet Users


Published byBrittanyin News & Eventson Mon, 07/24/2017 - 10:33

TSANet recently put in place an Australia focus group consisting of senior technical support managers from some of the top technology companies in Australia. Sponsored by Nutanix, the focus group will provide a way for TSANet members in Australia to work together on various topics.

Published byBrittanyin News & Eventson Thu, 07/13/2017 - 08:19

TSANet to Showcase the World's Largest Vendor and Channel Technical Support Alliance at the IT Industry’s Premier Conference for Education, Networking and Partnering in Austin, Texas #ChannelCon17

Published byBrittanyin Webinaron Mon, 07/03/2017 - 08:11

TSANet will be conducting webinars on the following topics: TSANet Strategy Update, Introduction to TSANet, and Member Web Fall Release.

Published byBrittanyin Member Spotlighton Mon, 06/26/2017 - 07:48

TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is Pulse Secure.

Published byBrittanyin Webinaron Wed, 06/21/2017 - 14:25

If you missed the "Three Tips for Improving TSANet Usage Webinar", we have provided the recording and slides below!

Published byBrittanyin Member Spotlighton Tue, 06/13/2017 - 12:24

TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is DataGravity.

Published byBrittanyin Member Spotlighton Thu, 06/08/2017 - 08:37

TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is Cumulus Networks.

Published byBrittanyin News & Eventson Tue, 05/30/2017 - 10:36

As a member-driven organization, TSANet requests its members feedback on various topics that effect the organization. Strategy days take place three times per year and are aligned with TSANet Board of Directors meetings. Actian kindly hosted this event in Austin, TX. The meeting included a strategy day that was open to non-board TSANet members. Actian, Dell EMC, Cisco, Citrix, Hewlett-Packard Enterprise, IBM, NetApp, Nutanix, Red Hat, Symantec, VMware and others got together for this thought-provoking session.

Published byBrittanyin News & Eventson Tue, 05/23/2017 - 09:54

TSANet hosted a workshop from April 26-27, 2017 at the Fujitsu facility in Munich, Germany. This was the fifth workshop TSANet held in Europe around relevant topics of “Sharing experiences with the implementation of Solution Support”. This interactive seminar, facilitated by Rainer Zielonka (TSANet), discussed with members of the EMEA Technical Support Focus Group and support leaders from major European technology companies the need for excellent customer journey, appropriate communication, convenience and customer outcomes. The participants shared key strategies, the use of new technologies as IoT, AI, AR, ML which are playing a key role in improving supplier`s agility and responsiveness and the requirement of a comprehensive approach on solution level to solve issues of higher complexity.

Published byBrittanyin Member Spotlighton Wed, 05/10/2017 - 09:17

TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is Scale Computing.

Pages