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TSANet Users

Published byBrittanyin Industryon Wed, 03/21/2018 - 12:38

For years companies assumed that the default to accelerate their support process was to create a formalized Cooperative Support Agreement (CSA) between two or more companies. Such agreements enhance the customer service experience by enabling a fully coordinated approach from technical support personnel of both companies. However the downside can be the time for creation and implementation of these agreements which can run into weeks and even months.

Published byBrittanyin Webinaron Thu, 03/15/2018 - 09:03

This session focused on how TSANet can be used to easily create member-hosted partnerships. Many members now use TSANet for high volume or smaller strategic relationships. See how you can maximize your membership by using TSANet.

Published byBrittanyin Member Spotlighton Tue, 03/13/2018 - 10:15

TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is Arcserve.

Published byBrittanyin News & Eventson Tue, 03/06/2018 - 09:22

We`re living in a time when service and support is a major competitive differentiator for businesses across industries globally. Technologies such as artificial intelligence (AI), machine learning (ML) and the Internet of Things (IoT) offer new opportunities for service and support management organizations to further delight their customers.

Published byBrittanyin News & Eventson Mon, 02/12/2018 - 09:31

Founded in 1993, TSANet continues to evolve with growth in membership and value every year. In celebration of our 25th year anniversary, we take a look back at where it all started.

Published byBrittanyin Webinaron Thu, 01/25/2018 - 12:09

TSANet will be conducting a series of webinars on February 21, 2018 through May 22, 2018. The webinars include: Introduction to TSANet, Utilizing TSANet for Technology Partner Relationships, TSANet Administration and Management, and Three tips for improving TSANet usage.

Published byBrittanyin News & Eventson Fri, 01/19/2018 - 11:05

Nutanix will be hosting the TSANet Board of Directors, North America Focus Group and the Technology Committee Meetings. Actian, EMC, Cisco, Citrix, Hewlett-Packard, IBM, Microsoft, NetApp, Red Hat, Symantec, VMware and others will meet to discuss various topics.

Published byBrittanyin News & Eventson Fri, 01/12/2018 - 09:22

TSANet started a Europe Focus Group in 2013 and expanded to include Australia and India in 2017. Following the success of these regional focus groups, TSANet will create a focus group for North American Members during 2018. This focus group will take an active role in improving Member collaboration and provide feedback to the TSANet strategy.

Published byBrittanyin News & Eventson Fri, 01/05/2018 - 08:22

The first face-to-face meeting of the newly established TSANet India Focus group took place on December 8, 2017 at the NetApp facility Bangalore, India.

Published byBrittanyin Webinaron Fri, 12/15/2017 - 12:39

The TSANet Annual Member meeting was held to give members an update on member business and an opportunity to gain strategic insight on the organization's direction and vision.