Join us for a review of ASP 2025 Best Support Websites by ASP website judges and discussion on the following topic: Why Agentic Al is a Game-Changer For Support. Times are U.S. Pacific.
Nov. 18, 2025 – Review of ASP 2025 Best Support Websites by ASP Website Judges
Agenda:
- 9:00 AM Welcome and Agenda Review; Al Hahn
- 9:05 Dell – Kathy Berke; Judge: Nitin Mehra
- 10:05 NetApp – Laura Cunningham; Judge: Christine Egli
- 11:05 Break
- 11:20 Red Hat – Christine Bryan; Judge: MaryBeth Alexander
- 12:35 Siemens Digital Industry Software – Bevin Leder; Judge: John Goodman
- 1:50 Review of the day – Al Hahn
- 2:00 PM End of first day
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Nov. 19, 2025 – Why Agentic Al is a Game-Changer For Support
Agenda:
- 9:00 AM Agenda Review; Al Hahn
- 9:05 James Ayscue, Director, Digital Support Experience, NetApp; Al Impact on Support, Past, present, and Future
- 10:10 John Goodson, Cognitive Support Platform Architect, Senior Technical Staff Member; IBM Finance and Operations
- 11:15 Christine Bryan, Principal Product Manager; Ask Red Hat
- 12:15 Break
- 12:45 David Cabral, Mathworks
- 1:50 TBD
- 2 :55 TBD
- 3:55 Review of the day; Al Hahn
- 4:05 PM End of Day two