Join us for a review of ASP 2025 Best Support Websites by ASP website judges and discussion on the following topic: Why Agentic Al is a Game-Changer For Support. Times are U.S. Pacific.
Nov. 18, 2025 – Review of ASP 2025 Best Support Websites by ASP Website Judges
Agenda:
- 9:00 Welcome and Agenda Review – Al Hahn
- 9:05 Dell- Kathy Berke & Kevin Adams: Judge: Nitin Mehra
- 10:05 NetApp, Laura Cunningham: Judge: Peter Case
- 11:05 Red Hat-Christine Bryan; Judge: MaryBeth Alexander
- 12:05 Siemens Digital Industry Software-Bevin Leder; Judge: John Goodson
- 1:05 Review of the day – Al Hahn
- 2:05 End of first day
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Nov. 19, 2025 – Why Agentic Al is a Game-Changer For Support
Agenda:
- 9:00 Agenda Review – Al Hahn
- 9:05 James Ayscue, Director, Digital Support Experience, NetApp. Al Impact on Support,
Past, present, and Future - 10:05 John Goodson, Cognitive Support Platform Architect, Senior Technical Staff Member,
IBM Finance and Operations. Agentic AI in Support – Lessons Learned So Far - 11:05 Tanya Dhar, Sr. Product Mgr., SearchUnify
- 11:25 Christine Bryan, Principal Product Manager, Ask Red Hat
- 12:25 David Cabral, Sr. Technical Support Mgr., Mathworks
- 1:25 Review of the day Al Hahn
- 1:30 End of Day two