TSANet will be conducting a series of webinars on February 21, 2018 through May 22, 2018. The webinars include: Introduction to TSANet, Utilizing TSANet for Technology Partner Relationships, TSANet Administration and Management, and Three tips for improving TSANet usage.
For years companies assumed that the default to accelerate their support process was to create a formalized Cooperative Support Agreement (CSA) between two or more companies. Such agreements enhance the customer service experience by enabling a fully coordinated approach from technical support personnel of both companies. However the downside can be the time for creation and implementation of these agreements which can run into weeks and even months.