Modern IT environments are inherently multi‑vendor, and customer expectations for seamless support continue to rise. Support and Partner Alliance executives are increasingly challenged to work across technology vendors and service providers to ensure customer issues are resolved quickly and effectively. In this environment, the ability to collaborate efficiently is no longer optional—it is a business necessity.

As a member‑driven, not‑for‑profit industry organization, TSANet was created to help technology companies collaborate more effectively on behalf of their shared customers. For more than 30 years, TSANet has enabled its members to reduce operational risk, improve customer outcomes, and strengthen partner relationships across complex, multi‑vendor ecosystems.

Why Collaboration Matters

Every technology company requires a partner strategy that includes both technology and service providers. When customers deploy integrated solutions, their overall experience is shaped not by individual products, but by how well vendors collaborate when problems arise. Poor collaboration increases resolution time, damages customer confidence, and weakens long‑term loyalty.

Without a structured approach to collaboration, multi‑vendor incidents become slower, more complex, and more costly to resolve.

Risk to Customer and Partner Experience

Multi‑vendor issues are among the most complex challenges support organizations face. Customers now expect vendors to deliver solutions that work within their existing IT environments, regardless of how many providers are involved.

When collaboration processes are inconsistent—or nonexistent—customers are often forced to coordinate between vendors themselves. This leads to delays, finger‑pointing, and frustration during critical incidents, directly impacting customer satisfaction and partner trust.

The TSANet Partner Collaboration Platform provides the ability to collaborate with all your Technology and Service providers with a consistent integrated process.  In addition to working with your Certified and Strategic Partners the platform provides access to over 900 Vendors for collaboration on common customer issues.

Risk to Sales and Revenue

Your largest customers are getting professional advice from research and advisory firms.   This input is guiding IT purchasing decisions and requirements for Multi Vendor support of products and solutions are common.   An example from Gartner is below:

“Providing IaaS is a complex initiative that includes integrating many different pieces of IT hardware and software. Furthermore, IT organizations marry internal hardware and software components with various cloud services. When problems arise, it is challenging for providers or IT organizations to gather the various companies together to solve complex issues.”    

Participation in TSANet demonstrates a company’s commitment to multi‑vendor support and provides customers with assurance that complex issues will be addressed collaboratively, reducing risk and increasing confidence during purchasing decisions.

Legal and Compliance Risk

Collaboration between vendors on behalf of shared customers is inevitable. However, without a common framework, questions quickly arise around what information can be shared, how it is shared, and whether data protection and confidentiality standards are being upheld.

With data privacy and regulatory compliance under increasing scrutiny, organizations need a trusted, standardized method of collaboration that aligns with industry best practices.

TSANet addresses these concerns through:

• The TSANet Connect Platform, which includes system connectors that allow engineers to collaborate directly from their own ticketing systems, supporting data privacy compliance and reducing the risk of data leakage
• The TSANet International Code of Conduct, which defines expected member behavior and confidentiality requirements
• TSANet best practice use cases for any type of Partner Collaboration including OEM Support, Solutions Support, Critical Escalation and Sovereign Support.

Community of 900+ Members

As a member‑driven organization, TSANet is guided by an active Board of Directors and supported by a global community of more than 900 member companies. Members have the opportunity to actively participate in shaping the future of TSANet, ensuring the platform continues to meet evolving industry needs.