What’s the Problem? Customers want to be sure that they…
The Support Contribution Index
Guest Blog by Tom Sweeny at ServiceXRG Support Leaders need…
Automating Case Assignments by FT Works
Unfairly Despised and Ignored Most support executives never think about…
Support Demand is on The Rise – How to Prepare
Overall support demand grew at an average rate of 11%…
4 Steps to Design Customer Journeys that Work
If you’re interested in designing a better customer experience, start…
ChatGPT: Impressions and Implications for Technical Support and Customer Success
Guest Blog: Tom Sweeny at ServiceXRG. https://www.servicexrg.com/blog/chatgpt-impressions-and-implications/ This article offers…
TSANet Achieves both ISO27001 and ISO27701 Certification
TSANet (Technical Support Alliance Network), the industry’s largest vendor neutral…
Best Practices and Metrics for Assisted Support Delivery
Guest blog by Tom Sweeny at www.servicexrg.com Making it easy for…
The ASP Best Support Websites Competition is Open
The Association of Support Professionals (ASP) hosts an annual awards…
Poor Support Case Management Practices = Missed Opportunities
Guest blog from Tom Sweeny at www.ServiceXRG.com The time and…