Cloud Expo Europe gathered cloud innovators, technologists, and business leaders…
Guest Blog by ServiceXRG: Unlock A Winning Strategy For 2024
As we navigate the end of the year, it’s time…
Training in the Age of Hybrid Work by FT Works
Support organizations have traditionally relied on training strategies that rely…
Quantifying Customer Value by FT Works
What’s the Problem? Customers want to be sure that they…
The Support Contribution Index
Guest Blog by Tom Sweeny at ServiceXRG Support Leaders need…
Automating Case Assignments by FT Works
Unfairly Despised and Ignored Most support executives never think about…
Support Demand is on The Rise – How to Prepare
Overall support demand grew at an average rate of 11%…
4 Steps to Design Customer Journeys that Work
If you’re interested in designing a better customer experience, start…
ChatGPT: Impressions and Implications for Technical Support and Customer Success
Guest Blog: Tom Sweeny at ServiceXRG. https://www.servicexrg.com/blog/chatgpt-impressions-and-implications/ This article offers…
TSANet Achieves both ISO27001 and ISO27701 Certification
TSANet (Technical Support Alliance Network), the industry’s largest vendor neutral…