Member Resources,

TSANet Connect – August 2025 Release

The following enhancements are part of the August 2025 release for TSANet Connect 2.0.

New Updates: Salesforce Connector

GitHub link: Install the latest version (V1.10), view installation and user guides, report issues, and access the source code https://github.com/tsanetgit/SFDC

  • Feature:  Create a process that can automate the inbound request workflow (Create new case and send response) – This default flow can also be modified by the Member
  • Feature: Added the ability to define an integration user for TSANet API – This provides the ability to see and identify API updates in the Service Request Feed
  • Feature: New Flow – Automate adding new notes to the case feed as outbound TSANet note
  • Feature: Add enhancement to new inbound Note Flow to allow changes to case (example status change)
  • Case refresh failed: Upsert failed, first error: STRING_TOO_LONG –  Expanded the field length for both Summary and Description of notes and requests.
  • Problems getting TSANet Cases – Notes that were larger than the defined field value in Salesforce would not download
  • RegEx too complicated error – LWC hangs with spinner when the description of the request exceeds the field value
  • The assigned engineer is being created as the wrong user type when accepting a collaboration request
  • Able to create notes with no content from the widget on TSANet Case page
  • Intermittent Error When Searching for Member in New TSANet Case – Resolved by refreshing the authentication Token to eliminate timeout issues
  • Problem with Notes – In certain situations, notes were created with missing values
  • Add the Submitter and Receiver case # as a read-only field under “Member Information”
  • 500 Server Error on PartnerCollaborationCaseForm on API Submission – Problem found with a flow that was creating errors
  • Create Note button not working on the TSANet Case Object
  • First phase of refactoring and enhancing code for publishing in the Salesforce Marketplace
  • Updated the Salesforce Connector install guide

New Updates: WebApp

  • Feature: Allow Case Update for Sender – Now the system supports case update for both Sender and Receiver
  • Enhanced Upload file – WebApp to refresh and add a note indicating success
  • Change to (Members) page on Public site – Enhanced to show relationships of Limited Members
  • Removed hidden fields from Case details
  • User account enhancements:  For New and Updates of user accounts, the email must match the company email domain, and the layout of the user profile
  • Fixed an issue found during manual Security Metrics Penetration Testing
  • Collaboration feed – Now all Members have the Collaboration Feed
  • Remove validation for phone number
  • System does not show status = Closed on Case Detail page – WebApp
  • Enhanced the Limited member process form to support all features
  • Critical escalations – responses are not being added as a note

New Updates: Microsoft Dynamics

GitHub link: Install the latest version, view installation and user guides, report issues, and access the source code https://github.com/tsanetgit/MS_Power_App

  • Created a flow to send notes added in the Timeline
  • Created a default flow to automate the inbound request process
  • Update the install guide to include updates to the solution.

New Updates: Integration Framework (API)

More information on the TSANet Connect API, including Swagger docs and Postman collection, can be found at the link here: https://www.tsanet.org/api-integrations

  • Improve how API user is set and managed on WebApp Admin interface
  • Added https://prometheus.io/ to monitor the Connect 2.0 API
  • Remove deprecated endpoints
  • Cisco Smart Bonding – Production – File upload Error
  • Migrated to YAML Open API contract, first approach
  • Other Architecture improvements (Example Microservice design)