The TSANet Connect Zendesk app is now generally available to Members, giving support teams a direct way to initiate and manage TSANet Connect collaboration from within Zendesk. Developed with Member input as part of TSANet’s community integrations initiative, the app helps reduce manual handoffs and creates a more consistent partner collaboration experience.
Members can complete the survey below to request additional apps and help TSANet prioritize future community integrations.
App Overview
The Zendesk app is installed as a package within a Member’s Zendesk instance and includes both Zendesk App Framework and Zendesk Integration Services components. It extends the TSANet Connect collaboration experience directly into Zendesk for the TSANet community of 900+ Members.
- TSANet GitHub Repository: https://github.com/tsanetgit/Zendesk_App
- Documentation: https://tsanet.gitbook.io/connect/documentation
- Members can log issues and enhancement requests through the GitHub repository.
Next Steps for Members
- Contact TSANet at membership@tsanet.orgto obtain credentials for the TSANet Connect Beta environment.
- Install the package in your Zendesk sandbox.
- Complete user acceptance testing before migrating to production.
TSANet will work with each Member’s IT staff to support these steps.
About TSANet Connect
TSANet Connect integrates with existing systems to provide a secure, consistent way to collaborate with partners, including bi-directional case creation and updates, shared notes, and secure file transfer.
Learn more about TSANet Connect here: https://www.tsanet.org/platform/
Latest TSANet Connect Releases
View the latest TSANet Connect releases here: https://tsanet.gitbook.io/connect/changelog