On October 14–15, 2025, NetApp welcomed industry leaders to Cork, Ireland, for the TSANet Europe Focus Group Meeting. The event centered on the transformative role of artificial intelligence in technical support, highlighting how AI is driving improvements in efficiency, accuracy, and customer satisfaction.
Rainer Zielonka, representing TSANet, engaged with experts from leading companies including IBM, Red Hat, NetApp, Arctera, Microsoft, Nutanix, AWS, HPE, Cohesity, Dell, F5 Networks, Broadcom, and Cumulocity.
Key topics discussed included:
- Executive Keynote
- Hybrid Work: Real-World Insights from TSANet Members
- Customer Zero Story
- TSANet Update
- AI in Incident Management Support
- How AI Helped Red Hat Reduce Case Escalations
- AI Bots for Managing Critical Escalations
- Cost Reduction Strategies: Shifting Operations to Cost-Efficient Regions
- Cost Reduction Strategies: Optimization & Key Decision Factors
- Roundtable Discussions:
- Sev1 – Differentiation Strategies
- 24×7 Support and Weekend Coverage (Including AI)
At the close of the meeting, Rainer expressed gratitude for the participants’ active involvement and candid discussions. He extended thanks to Valerie Or and the NetApp team, as well as all speakers and attendees, for making the event a success. He also announced that the next TSANet Europe Focus Group Meeting is scheduled for Spring 2026.
For details about upcoming events, please contact Rainer Zielonka at rainer@tsanet.org.