Each of the 2023 award-winning sites will be reviewed by one of their site judges live. Each site was scored by five judges in 22 different areas. This is your chance to see the world’s best support sites. Go below to view the recordings.
November 15th Agenda View Webinar Recordings
10:00 am Welcome, Sponsor Introduction and Agenda Review by Al Hahn, Executive Director ASP and Alok Ramsisaria, CEO Grazitti
10:15 Automation Anywhere (Judge: Phil Verghis, CEO & Co-founder, Klever Insight)
- Brian Galloway, Sr. Mgr Support Operations
- Sahana Parameswarappa, Sr. Mgr., Self-Service
11:00 Cadence (Judge: Arnfinn Austefjord, CLO, Consortium for Service Innovation)
- Aoyon Chowdury, Engineering Director
11:50 Dell (Judge: Nitin Shingne, Industry Adviser, Tata Consultancy Services)
- Tiina Hameenanttila, Senior Manager – Analytics
- Kathy Berke, Sr. Consultant, Digital Enablement & Engagement
12:40 NetApp (Judge: Rajat Vajpeyi, VP Global Support, Software AG)
- Laura Cunningham, Senior Product Mgr, Digital Support Experience
1:30 Adjourn
November 16th Agenda View Webinar Recordings
10:00 am Review of previous day & today’s agenda by Al Hahn, Executive Director ASP and Alok Ramsisaria, CEO Grazitti
10:10 Red Hat (Judge: Peter Case, Director, PTC Digital Technologies)
- Christine Bryan, Principal Product Mgr., Customer Digital Experience
11:00 Siemens Digital Industry Software (Judge: Steve Burri, EVP | Customer Success, Skema.ai)
- Bevin Leder, Director, Digital Support, Experience & Knowledge Mgmt
11:50 Smarsh (Judge: Françoise Tourniaire, Customer Svc & Support Consultant and Founder of FTWorks)
- Amy Dotson, Director, Digital Support
12:40 Final Review & Adjourn