2023 ASP Best Support Websites Virtual Event – November 15th & 16th

Each of the 2023 award-winning sites will be reviewed by one of their site judges live. Each site was scored by five judges in 22 different areas. This is your chance to see the world’s best support sites. Go below to view the recordings.

November 15th Agenda View Webinar Recordings

10:00 am  Welcome, Sponsor Introduction and Agenda Review by Al Hahn, Executive Director ASP and Alok Ramsisaria, CEO Grazitti

10:15   Automation Anywhere (Judge: Phil Verghis, CEO & Co-founder, Klever Insight)

  • Brian Galloway, Sr. Mgr Support Operations
  • Sahana Parameswarappa, Sr. Mgr., Self-Service

11:00   Cadence (Judge: Arnfinn Austefjord, CLO, Consortium for Service Innovation)

  • Aoyon Chowdury,  Engineering Director

11:50   Dell (Judge: Nitin Shingne, Industry Adviser, Tata Consultancy Services)

  • Tiina Hameenanttila, Senior Manager – Analytics
  • Kathy Berke, Sr. Consultant, Digital Enablement & Engagement

12:40   NetApp (Judge: Rajat Vajpeyi, VP Global Support, Software AG)

  • Laura Cunningham, Senior Product Mgr,  Digital Support Experience

1:30      Adjourn

November 16th Agenda View Webinar Recordings

10:00 am Review of previous day & today’s agenda by Al Hahn, Executive Director ASP and Alok Ramsisaria, CEO Grazitti

10:10   Red Hat (Judge: Peter Case, Director, PTC Digital Technologies)

  • Christine Bryan, Principal Product Mgr., Customer Digital Experience

11:00   Siemens Digital Industry Software (Judge: Steve Burri, EVP | Customer Success, Skema.ai)

  • Bevin Leder, Director, Digital Support, Experience & Knowledge Mgmt

11:50   Smarsh  (Judge: Françoise Tourniaire, Customer Svc & Support Consultant and Founder of FTWorks)

  • Amy Dotson, Director, Digital Support

12:40 Final Review & Adjourn