ASP Best Support Website Insights Discussion Panel

Al Hahn, Executive Director of The Association of Support Professionals ( hosted a discussion panel that included recent winners of the ASP Best Support Website competition.   Panel Participants:

  • Red Hat (Top Website Winner): Scott Froehlich
  • NetApp (Top Website Winner): Ryan Mathews
  • Nutanix (Top Website Winner): Deepak Chawla
  • FT Works (Top Website Judge): Françoise Tourniaire

Watch the Discussion Panel Video

The panel discussed several topics including:

  • Importance of self service and what customers expect
  • Digital transformation and the role of the support website
  • What makes a “good” support website
  • What makes a “great” support website

View the recording

Enter your Support Website for 2021

For the past 22 years, ASP has held a competition for support websites. Every entry is judged by five independent judges, who have been vetted for relevant experience and no conflict-of-interest. Each entry receives a confidential report detailing average scores for their site in each of the 22 areas that are judged.    This is a great opportunity benchmark your support site against the best and gain valuable feedback on what to improve.    Submit your site at the link below:

Submit Your Site – ASP (