See what’s new and improved in our May update.
Main Features
WebApp
- Enhanced the TSANet admin interface to allow TSANet staff to update and close collaboration requests.
- Added functionality to restrict data visibility in the web application for Sovereign Support.
- Updated the “Forgot your Password” flow to prevent password changes after one hour.
- Modified the case closure note displayed in the collaboration feed.
- Added a feature to prevent case creation and information response emails from being sent to API users for inbound requests
- Updated phone number fields to support free-text entry.
- Fixed an issue affecting the creation of a new company and a new user.
- Updated emails sent during the Partner Program sign-up process.
- Updated links in the inbound process helper text within the admin menu.
Salesforce Connector V2.12
https://tsanet.gitbook.io/connect/documentation/salesforce-connector/installation-guide
- Improved stability of case creation, acceptance, and linking processes by Webhooks.
- Enhancements to rich text notes in the Case Feed
- Fixed multiple issues in Collaboration Feed (duplicates, ordering, missing notes, formatting).
- Resolved errors affecting inbound requests, attachments, and case updates.
- Corrected visibility and delivery of escalation instructions and notifications.
- Updated TSANet flows, added new ones for more comfortable usage.
- Improved UI responsiveness and usability (attachments, layout, scroll behavior).
- Enhanced error handling and backend data consistency.
- Updated data model for phone number handling.
- Improved permissions sets to resolve issues seen in some environments
Microsoft Dynamics Connector
https://tsanet.gitbook.io/connect/documentation/dynamics-connector/demo
- Automated TSANet Case Creation & Linking: Inbound TSANet requests now automatically create or link cases. If an existing customer case number is provided, the request is linked to that case and the TSANet collaboration is auto‑accepted. If no case exists, a new case is created based on the customer’s email address and the collaboration request is automatically accepted.
- Added webhooks, providing API support for real-time updates and eliminating delays caused by polling intervals
- The system no longer sends emails to API users, with the exception of escalation alert for inbound requests only.
- Added error logging to support improved troubleshooting and debugging.
- Updated phone number fields to support free‑text entry.
- Fixed an issue affecting timestamp accuracy.
API
https://tsanet.gitbook.io/connect/api-reference
- Created a headless JAVA app for testing and best practice integration. See https://github.com/tsanetgit/Integration_Demo_Java
- Improved how the API user is managed in the WebApp admin interface.
- Fixed an issue where NULL could be inserted into the company name for notes.
- Implemented HAWT.io to monitor the system.
- Added a new endpoint for viewing a process form by document_ID
- Created a headless JAVA app for testing and best practice integration
- New v2 paginated collaboration request endpoints—GET /v2/collaboration-requests(paged) and GET/v2/collaboration-requests/list to support documentation clarification.
- Webhook enhancements to enable timelier deliveries.
- OpenAPI documentation enhanced.
- Working toward resolving discrepancies with PATCH endpoints.