Red Hat hosted the Europe TSANet Focus Group at its site in Munich, Germany, on May 6–7, 2026. Participants representing HPE, Microsoft, Red Hat, NetApp, Fujitsu, AWS, IBM, Nutanix, F5 Networks, and DriveSavers attended the meeting either in person or virtually.

Sovereign Support

Red Hat emphasized support as a core contributor to customer value, highlighting sovereign cloud, AI adoption, and virtualization migration as key industry trends. A dedicated legal session examined the complexity of IT sovereignty and its variations across regions. AWS, Microsoft, and NetApp presented their sovereignty strategies, focusing on data residency, resilience, multi‑region architectures, flexible cloud deployment options, and on‑premises control.

2026 TSANet Plan Update

TSANet provided an update, explaining that the strategy focuses on the partner collaboration platform. This includes TSANet Connect, the Technology Partner Framework (clarifying collaboration with OEM, solution, and certified partners), and an upcoming expansion into the service provider space.

AI in Motion – Discover practical applications for internal processes and customer solutions

The theme “AI for the grind, humans for the gold” focused on AI in technical support. Companies reported declining support volumes as customers increasingly self-solve with AI, while critical cases remain steady. AWS, Red Hat, HPE, Nutanix, and IBM presented AI initiatives, including agentic AI, automated workflows, and embedded assistants designed to boost engineer productivity rather than replace them. Discussions highlighted AI’s growing role in case reduction, proactive support, skill-based routing, and customer experience, with consensus that AI will handle routine work while humans focus on complex issues.

Next Meeting Planned – Fall 2026

The next TSANet EMEA meeting will be hosted by HPE in Sofia, Bulgaria in fall 2026.

Contact rainer@tgsanet.org if you would like to attend.