Bringing cross-company support collaboration into ServiceNow through TSANet Connect
TSANet has started developing a connector for ServiceNow, an important step toward integrating cross-company support collaboration into the tools member companies use every day. The connector is designed to help ServiceNow users’ access TSANet Connect through their existing support processes, reducing manual handoffs and simplifying coordination when customer issues involve multiple technology providers. It will also help TSANet extend these collaboration capabilities to service providers.
Overview of the TSANet Connect Platform
TSANet Connect is a vendor-neutral, secure collaboration platform that helps participating technology companies work together when a customer issue crosses product or organizational boundaries. It provides a consistent way to identify the right partner, initiate collaboration, exchange relevant case information, and coordinate progress while each company continues to manage its own customer relationship and internal support process. Learn more in the TSANet Connect documentation: https://tsanet.gitbook.io/connect.
Bringing TSANet Connect into ServiceNow Workflows
The planned connector will bring TSANet Connect capabilities inside the ServiceNow user experience. Its goal is to help support teams initiate and manage partner collaboration with less context switching, while maintaining continuity between internal case work and external engagement.
By connecting TSANet Connect with ServiceNow workflows, organizations can reduce duplicate data entry, share information with partners more consistently, and give support teams a clearer view of cross-company collaboration. This can help teams coordinate complex cases more efficiently while maintaining continuity in their existing support processes.
What Comes Next
Development is underway, and TSANet will share updates as the connector progresses, including details about planned capabilities, availability, and opportunities for member participation. The ServiceNow connector reflects TSANet’s continued commitment to making cross-company collaboration easier to access, simpler to manage, and better aligned with the support platforms its members rely on.
Interested in helping shape the ServiceNow connector? Contact paul@tsanet.org to learn more about participating in the early access program.