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Published byBrittanyin News & Eventson Sat, 08/01/2015 - 12:16

The world's leading multi vendor collaborative support network is now available for service providers, distributors, system integrators and value added resellers.

Published byBrittanyin News & Eventson Tue, 03/06/2018 - 09:22

We`re living in a time when service and support is a major competitive differentiator for businesses across industries globally. Technologies such as artificial intelligence (AI), machine learning (ML) and the Internet of Things (IoT) offer new opportunities for service and support management organizations to further delight their customers.

Published byBrittanyin News & Eventson Mon, 02/12/2018 - 09:31

Founded in 1993, TSANet continues to evolve with growth in membership and value every year. In celebration of our 25th year anniversary, we take a look back at where it all started.

Published byBrittanyin News & Eventson Fri, 01/19/2018 - 11:05

Nutanix will be hosting the TSANet Board of Directors, North America Focus Group and the Technology Committee Meetings. Actian, EMC, Cisco, Citrix, Hewlett-Packard, IBM, Microsoft, NetApp, Red Hat, Symantec, VMware and others will meet to discuss various topics.

Published byBrittanyin News & Eventson Fri, 01/12/2018 - 09:22

TSANet started a Europe Focus Group in 2013 and expanded to include Australia and India in 2017. Following the success of these regional focus groups, TSANet will create a focus group for North American Members during 2018. This focus group will take an active role in improving Member collaboration and provide feedback to the TSANet strategy.

Published byBrittanyin News & Eventson Fri, 01/05/2018 - 08:22

The first face-to-face meeting of the newly established TSANet India Focus group took place on December 8, 2017 at the NetApp facility Bangalore, India.

Published byBrittanyin News & Eventson Tue, 12/05/2017 - 07:52

TSANet hosted a workshop from November 21-22, 2017 at the NetApp facility in Amsterdam-Schiphol, Netherlands. This was the sixth workshop TSANet held in Europe around relevant topics around technical support. During this workshop facilitated by Rainer Zielonka (TSANet) members of the EMEA Focus group shared their vision of the future of tech support. With the advent of real-time communications and new technologies such as social media, wearables, IoT, augmented reality, and artificial intelligence there are countless opportunities for businesses to transform customer service to meet increased Customer Expectations, the strive for operational efficiency and ongoing business changes.

Published byBrittanyin News & Eventson Tue, 10/31/2017 - 08:23

As the support industry continues to evolve, best practices, focusing on outcomes and a larger spotlight how customers should be more involved were all highlighted areas at the TSW TSIA show in Las Vegas this year.

Published byBrittanyin News & Eventson Mon, 10/16/2017 - 10:17

The Fall 2017 Release of the TSANet Member Web is now live. The new features and functionality are listed below.

Published byBrittanyin News & Eventson Tue, 10/03/2017 - 09:03

TSANet will be showcased at the Technology Services World (TSW) 2017 Service Transformations Conference on October 23-25, 2016 in Las Vegas. Join us and 1,800+ services professionals in Las Vegas to learn about products and services that can help take your operation to the next level. We will be located at booth #22.


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