IBM – Bina Hallman
Frank Cassell
Dell Technologies
Frank Cassell is the VP of Global Customer Incident Management at Dell Technologies. Frank is a seasoned professional specializing in customer success and sales enablement, with a focus on global cloud and on-premise IT clients. Through the use of data from CSAT and NPS, as well as RPA Technologies, Frank has enhanced customer availability, ensuring continuous customer satisfaction and operational efficiency. He holds a Master of Business Administration (MBA), High Technology Management from Northeastern University. Linkedin Profile
Bina Hallman
IBM
Bina Hallman Vice President, Technology Lifecycle Services, has more than 30 years of experience with broad range of responsibilities in a highly complex Technology industry. She is a Vice President at IBM and has a track record of leading transformations while spearheading operational improvements to drive productivity, reduce cost and improve product quality.
Bina has had responsibility for IBM Storage P&L with both mature and rapidly growing multi-Billion portfolio and successfully implemented strategy transforming the portfolio.
Currently Bina leads IBM Worldwide Technology Life Cycle Services Customer Support, with responsibility for IBM Systems including IBM Z, Power and Storage Hybrid Cloud products and solutions. She’s driving transformation of mature break-fix support, which has industry leading NPS, to Proactive and Predictive support with Automation and AI.
Bina is on the Advisory Board of College of Engineering at University of North Carolina. She is the Executive leader of IBM Systems Diversity and Inclusion Council and Network of Emerging Women Leaders. Bina nurtures trust in her organizations by personally coaching both individuals and teams to build a sustainable, high-performance culture and organization.
She completed MS in Electrical Engineering and BS in Computer Science & Electrical Engineering programs at UNCC.