Industry

2025 ASP Virtual Conference Recap – Why Agentic Al is a Game-Changer For Support

At the 2025 ASP Virtual Conference, presenters explored why Agentic AI is a true game-changer for customer support. If you think generative AI is impressive, just wait until you see what Agentic AI can deliver. Don’t fall behind on AI adoption—Agentic AI is essential to keep pace with the industry’s evolution

Speakers:

  • Al Impact on Support, Past, present, and Future: James Ayscue, Director, Digital Support Experience, NetApp
  • Agentic AI in Support – Lessons Learned So Far: John Goodson, Cognitive Support Platform Architect, Senior Technical Staff Member,
    IBM Finance and Operations
  • Tanya Dhar, Sr. Product Mgr., SearchUnify
  • Ask Red Hat – Christine Bryan, Principal Product Manager
  • Mathworks – David Cabral, Sr. Technical Support Mgr.