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ServiceXRG – 2025 Reality Check: Are AI, Self-Help, and KM Delivering on Their Promise to Scale Support?

Guest blog by Tom Sweeny at ServiceXRG How Support Teams…

June 9, 2025AI, ServiceXRG
Industry

Crafting Successful Technology Alliances – Calvin Rowland

Calvin Rowland from Cascadia Leadership Advisors presented “How to Craft…

May 19, 2025May 19, 2025Calvin Rowland, Cascadia Leadership Advisors
Industry

Blending Strategy with Empathy: Embedding the Partner Journey into the IPE&R Process by Cascadia Leadership Advisors

When crafting successful Technology Alliances, process and structure are essential.…

January 28, 2025January 28, 2025Cascadia Leadership Advisors
Industry

The Real Work of Creating Partner Journeys by FT Works

In a post back in November, we talked about how…

January 21, 2025January 21, 2025FT Works
Industry

Designing Partner Journeys: Why and How by FT Works

Why use journeys? Alliance partners are often an afterthought when…

November 19, 2024November 19, 2024FT Works
Industry

The Value of TSANet for Technology Alliance Programs: Elevating Partner Support and Collaboration

Guest Blog:   Calvin Rowland from Cascadia Leadership Advisors:  https://www.cascadialeadershipadvisors.com/ In…

October 15, 2024Cascadia Leadership Advisors
Industry

Guest Blog by ServiceXRG – AI for Support: Use Cases, Risks, and Quick Wins

Guest blog by Tom Sweeny at ServiceXRG AI enabled tools…

July 23, 2024June 6, 2025ServiceXRG
Industry

TSANet Participates in Tech Show, Cloud Expo Europe, and Big Data & AI World Frankfurt

Cloud Expo Europe gathered cloud innovators, technologists, and business leaders…

May 28, 2024May 28, 2024Cloud Expo Europe, Tech Show
Industry

Guest Blog by ServiceXRG: Unlock A Winning Strategy For 2024

As we navigate the end of the year, it’s time…

February 26, 2024ServiceXRG
Industry

Training in the Age of Hybrid Work by FT Works

Support organizations have traditionally relied on training strategies that rely…

January 10, 2024January 10, 2024FT Works

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