Modern IT environments are inherently multi‑vendor, and customer expectations for…
2025 ASP Virtual Conference Recap – Why Agentic Al is a Game-Changer For Support
At the 2025 ASP Virtual Conference, presenters explored why Agentic…
2025 ASP Virtual Conference Recap – Best Support Websites
During the 2025 ASP Virtual Conference, ASP showcased walk-throughs of…
ServiceXRG – 2025 Reality Check: Are AI, Self-Help, and KM Delivering on Their Promise to Scale Support?
Guest blog by Tom Sweeny at ServiceXRG How Support Teams…
Crafting Successful Technology Alliances – Calvin Rowland
Calvin Rowland from Cascadia Leadership Advisors presented “How to Craft…
Blending Strategy with Empathy: Embedding the Partner Journey into the IPE&R Process by Cascadia Leadership Advisors
When crafting successful Technology Alliances, process and structure are essential.…
The Real Work of Creating Partner Journeys by FT Works
In a post back in November, we talked about how…
Designing Partner Journeys: Why and How by FT Works
Why use journeys? Alliance partners are often an afterthought when…
The Value of TSANet for Technology Alliance Programs: Elevating Partner Support and Collaboration
Guest Blog: Calvin Rowland from Cascadia Leadership Advisors: https://www.cascadialeadershipadvisors.com/ In…
Guest Blog by ServiceXRG – AI for Support: Use Cases, Risks, and Quick Wins
Guest blog by Tom Sweeny at ServiceXRG AI enabled tools…