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Poor Support Case Management Practices = Missed Opportunities

Guest blog from Tom Sweeny at  www.ServiceXRG.com The time and…

April 5, 2022August 19, 2022case management, ServiceXRG, Tom Sweeny
Industry, Meetings & Webinars

ASP, TSANet, & FT Works Present a Workshop Series for Support Leaders Led by Francoise Tourniaire

With all the Covid disruption past year, many support organizations…

January 31, 2022May 10, 2022ASP, FT Works, workshop
Industry, Member Resources

Protecting Customer Data During the Support Process

Over the past several years the importance of securing customer…

January 25, 2022January 25, 2022Customer Data, GDPR, General Data Protection Regulation, ISO27001
Industry, Meetings & Webinars

Customer Skills Workshops with Francoise Tourniaire

ASP, TSANet and FT Works will sponsor a remote workshop…

January 6, 2022May 10, 2022ASP, Customer Skills, engineers, FT Works, support
Industry, News

TSANet Achieves ISO27001 Certification

OVERLAND PARK, Kan., October 12, 2021 — TSANet (Technical Support…

October 12, 2021October 12, 2021BSI, ISO27001
Industry, Member Resources

AI for the Nervous Support Executive – FRANÇOISE TOURNIAIRE  

Guest blog by  FRANÇOISE TOURNIAIRE   at  https://www.ftworks.com/ I’m starting a…

August 31, 2021AI, Francoise Tourniaire, ftworks, support
Industry, Member Resources, News

ASP Best Support Website Insights Discussion Panel

Al Hahn, Executive Director of The Association of Support Professionals…

June 1, 2021June 1, 2021ASP, Best Support Website
Industry, Meetings & Webinars, Member Resources

Customer Support and Success in the 20’s: Your Company’s New Growth Engine!

The Association of Support Professionals held an online conference Oct…

April 28, 2021April 28, 2021customer support, Omid Razavi, SupportLogic
Industry, Member Resources

Knowledge-Centered Service a Key Enabler For A Great Self-Service Experience

The Association of Support Professionals held an online conference Oct…

April 7, 2021April 7, 2021Arnfinn Austefjord, ASP, ASP Online Conference, KCS, KCS Academy, Knowledge-Centered Service
Industry, Meetings & Webinars, Member Resources

The Convergence of Support and Success – Research & Industry Practices

The Association of Support Professionals held an online conference Oct…

March 1, 2021March 1, 2021ASP, Industry, Research, ServiceXRG, Tom Sweeny

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