The Association of Support Professionals (ASP) hosts an annual awards…
Poor Support Case Management Practices = Missed Opportunities
Guest blog from Tom Sweeny at www.ServiceXRG.com The time and…
ASP, TSANet, & FT Works Present a Workshop Series for Support Leaders Led by Francoise Tourniaire
With all the Covid disruption past year, many support organizations…
Protecting Customer Data During the Support Process
Over the past several years the importance of securing customer…
Customer Skills Workshops with Francoise Tourniaire
ASP, TSANet and FT Works will sponsor a remote workshop…
TSANet Achieves ISO27001 Certification
OVERLAND PARK, Kan., October 12, 2021 — TSANet (Technical Support…
AI for the Nervous Support Executive – FRANÇOISE TOURNIAIRE
Guest blog by FRANÇOISE TOURNIAIRE at https://www.ftworks.com/ I’m starting a…
ASP Best Support Website Insights Discussion Panel
Al Hahn, Executive Director of The Association of Support Professionals…
Customer Support and Success in the 20’s: Your Company’s New Growth Engine!
The Association of Support Professionals held an online conference Oct…
Knowledge-Centered Service a Key Enabler For A Great Self-Service Experience
The Association of Support Professionals held an online conference Oct…