Cisco Hosts TSANet Focus Group Meeting – Cisco, Microsoft, and Red Hat Share AI Best Practices

Cisco hosted the May 2024 TSANet North America regional focus group meeting at its campus in Morrisville, NC. The meeting’s theme was best practices in AI and top use cases for support. An update on the new TSANet Connect 2.0, including a Demo of the new WebApp and Salesforce Package, was also provided.

AI Session Recordings

David White from Cisco, Jennifer Lowry from Microsoft, and Mandy Elliott from Red Hat presented their initiatives for AI in support and shared best practices. Later, the group discussed the next steps for AI and how TSANet should continue to facilitate information sharing.   Session recordings are below:

Red Hat also has a GitHub project on this topic.  Learn more at

TSANet Connect 2.0 Update

Paul Esch provided an update and Demo of the new TSANet Connect 2.0 System.   This system will be available to all Members by the end of June 2024.   Session recording below:

Next TSANet North American Focus Group Meeting

The next meeting is planned for October 29th in the Bay Area. It will focus on Technology Partnerships and include best practices for both Technology Alliance programs and Strategic Partnerships.   Details, including location and agenda, will be provided in the future.  Contact Paul Esch at to be included on the invite.