As we approach the end of our 20th year anniversary, TSANet wanted to put the spotlight on our Premium members. This exciting new initiative is called the “Member Spotlight,” which is a great opportunity to recognize a company’s customer support organization. The first member to be showcased in the Member Spotlight is DataCore Software. TSANet interviewed Nick Broadbent, Vice President of Global Services and Wendy Stutzman, Director of Technical Support at DataCore Software.
During the recent TSANet training event, two separate roundtable sessions covered the topic of integrating support organizations. The goal of the roundtable sessions was to identify best practices and provide a set of guidelines for successful integration.
During the recent TSANet training event, two separate roundtable sessions covered the topic of premium support and how to build out and manage that function within a support organization. The goal of the roundtable sessions was to identify best practices that could be shared with TSANet members.