Multi Vendor Support Community
Your technology is connected. Are you?
Sometimes customers call with problems your technical support staff can’t solve alone. TSANet enables members to collaborate and solve problems for customers they share.
1999 was another busy year for TSANet with the formation of the Y2K Community and discussion of potential work together with SSCT (Japan).
In 1998 TSANet had its first joint US/Europe meeting in London, and grows its membership to 108 members at the year-end.
With any organization it is important to have a clear strategy that defines goals and targets for the organization. For the support organization common areas such as customer satisfaction, operational efficiency and support revenue can easily be